Returns and reprints

• You see every page before we print.
• Ask for a redraw, change an adventure, or swap a photo.
• Nothing is printed until you approve.

This is the best time to get the book just right.

If your book arrives damaged or misprinted, or it is not the book you approved, we reprint it for free.

• Send us a photo of the problem on WhatsApp within 7 days of delivery.
• Add your order number to the message.
• We check the photo and print a new copy for you.

Every book is made for one child, so we cannot take it back after printing starts just because you changed your mind.

Egypt's Consumer Protection Law (Law 181 of 2018) gives buyers the right to return many products. We are checking with a lawyer how it applies to books made to order for one child, and we will update this page.

You can cancel before printing starts. Message us on WhatsApp with your order number.

You get a full refund of your deposit. If you paid the full price online, you get all of it back.

Printing can start soon after you approve, so please message us quickly. Once printing starts, we cannot stop it.

Once printing starts, your book is being made for your child only, so the deposit is not refundable. The same goes for a full payment.

If something is wrong with the book when it arrives, we still reprint it for free.

• How reprints work

Your book is made only for your child, so we cannot sell it to anyone else. If the order is refused at the door:

• we keep the deposit to cover printing and shipping, and
• we hold the book for 14 days. Message us on WhatsApp in that time to arrange a new delivery.

• We refund to the same payment method you used, like your card or wallet.
• How long it takes depends on the payment provider and your bank or wallet.